Testimonials
Australian Printer Services Pty Ltd
Scotch College Melbourne
Australian Printer Services over the years have built a strong relationship with Scotch College Melbourne. Doug and his team listens and understands us as valued customers and delivers outstanding customer service. Their knowledge of the printer industry is second to none and the product APS supply are quality devices. I highly recommend APS as a printing solution provider.
D. Pham
Technical Services Coordinator
Scotch College Melbourne
International Trade Management
I have had the fortunate experience of working with Doug and his team for the past 15 years and can categorically state that there are not many service providers in the industry that are as knowledgeable and customer service orientated as APS. Doug puts his clients' interests first when it comes to service and products, whether it be offering a solution that might not be economically beneficial for himself such as advising when parts or service can be carried out under warranty or by simply going the extra mile to get the bests possible price/solutions.
In terms of service, if I call for a service, I get an immediate response and timeframe as to when a technician can come out and in most cases it is the same day if I have called early or the next if it has been late. During the course of our relationship we have moved from printer strictly services and repairs, to purchasing all of our printers and toners through APS as well and received the same service in these areas.
It has been a pleasure working with such a professional team and I can highly recommend his products and services for both local and national operations.
Best Regards,
Andrew Motee
ICT Manager
Albert Park Indoor Sports Centre Pty. Ltd.
Dear Doug
I am writing to say how much your service and support has been appreciated over the ten years that we have been doing business with Australian Printer Services.
What we have valued most in the relationship has been your advice. You have an encyclopaedic knowledge of printers and copiers which we have been the beneficiaries of when choosing equipment to meet our growing needs. The equipment that you have steered us towards has invariably operated efficiently, effectively and with few maintenance problem despite ever-growing demands. On those rare occasions when the machines have had a problem (inevitably just before a deadline) Australian Printer Services has been prompt in attending our site and fixing them so that we have been able to supply without fail the fixtures, ladders and other paperwork that our daily competitions need.
I have no hesitation in recommending your company to other small businesses that need well priced, reliable printing and copying equipment supported by a knowledgeable and service focussed workforce.
Your Sincerely
Michael Tinsley
Managing Director
Ivanhoe Cycles Pty Ltd
I was in trouble, panic creeping up on me. Christmas just weeks away and the advertising was not done because the new printer (bought elsewhere) let me down and it was going to cost thousands in lost revenue if the advertising didn’t go out. Doug at Australian Printer Services had helped me before so I rang him for help. A day later my printer was running at top speed and I met the deadline. Now I deal only with him.
Thanks Doug
Ken Frank (Ivanhoe Cycles)
Ceberano Martial Arts Academy
“Teaching International Goju Karate”
I would like to take this opportunity to commend Australian Printer Services for the great job they do. My company has been a customer of Doug and the team for nearly 3 years now – 2 years ago we purchased a Lexmark X215 printer/copier/fax machine. I have to say that I couldn’t be happier with both the product and the service we got from APS. We were shown how to hook it up and use it and when we needed help with something, we got a member of the team on the phone that could help us out.
We have also purchased peripherals from APS (cartridges for the Lexmark) and have found the number of pages we can print with genuine cartridges is far superior compared to refills.
Thanks APS, for a fabulous product, backed up with great service!
Paul Ceberano,
Executive Director:
Ceberano Martial Arts Academy
Hope Advertising
Doug Barnard and his team at Australian Printer Services would have to be the most professional and the best Printer service company we have dealt with in our 17 years of business.
These guys know their stuff. If they don't, they won't pretend to know and waste your time and money they will tell you straight and fix the problem.
We had a problem with our beloved 5 year old A3 colour laser printer. We were kind of married to the machine after spending thousands on purchasing it then a small fortune on toner and maintenance.
We called Doug and his team in after we found our beloved was losing its life. They came quickly assessed the problem and recommended a solution. The recommendation was accepted by us and Doug and his team quickly went about fixing it. Unfortunately for all of us that wasn't the end of the story.
The recommended solution didn't end up fixing the problem and we were back to square one.
We were now really worried that we had spent all this money trying to service a machine that possibly was unserviceable. We had also experienced a similar situation with another company and they ended up washing their hands of it.
When we rang Doug and his team and told them it still wasn't working we didn't get the usual "well we can't do any more." Instead Doug and his team went out of their way to get to the bottom of the problem. They did this at their cost not ours.
The solution they provided us at the end was amazing. They got us a new printer at an amazing price, and they didn't charge us for the work they did on trying to fix it the first time.
We trust Doug and his team and will not use anyone else ever again.
I strongly recommend them to you.
Jeremy Hope
Managing Director
Hope Advertising
113 Wellington Street St Kilda Victoria Australia 3181
telephone + 61 39529 7799
facsimile + 61 39529 7411
At Hope we believe in being passionate without passion there is no commitment
without commitment there is no teamwork without teamwork there is not flexibility
without flexibility there is no risk taking without risk taking there are no fresh ideas
without fresh ideas there is no vision without vision there is no Hope.
ABN: 54857665792
Brandi & Co
Hello Doug,
I’d like to thank you enormously for your help, you have saved us a lot of time and money, and we greatly appreciate it. It’s people like you that we need more of in the service industry. We picked up the Duplex earlier and it is working perfectly. We will be sure to refer you on to our industry affiliates, and we will certainly contact you if we require your service in the future.
Thank you once again.
Should you have any queries please do not hesitate to contact me.
Regards,
Steve Jackson