All products sold by Australian Printer Services Pty Ltd are covered by Manufacturer Warranty.
You may also find it more efficient to handle the warranty claim directly with the manufacturer for items where the manufacturer has a service centre network in Australia.
All extended warranty offers must be registered with the appropriate manufacturer upon receipt of purchase. This is the responsibility of the purchaser.
All costs associated with returning faulty goods are the customer's responsibility and are not refundable.
All forward returns will be rejected.
Our Dead-On-Arrival (DOA) policy is strictly 14 days from the invoice Date. If the item is found faulty, we will replace the item or refund the price you paid for the item, at our discretion.
A replacement item will only be shipped once the faulty item has been received and tested for the specific fault.
BEFORE returning any faulty goods to us you must initiate a return / warranty claim by emailing firstname.lastname@example.org.
Where appropriate, we will issue you with a Return Authorisation Number (RA Number) and provide with instructions on where to send the faulty item.
The RA Number is valid for 7 days from the date of issue, in which time the faulty goods must be received by our Service Centre and the RA Number will not be extended or re-issued.
The RA Number MUST be clearly displayed on the return package.
Any goods returned without an RA Number will be not accepted and shipped back to you at your expense.
Any returned goods must be complete with all accessories and in original packaging.
Our Service Centre reserves the right to reject incomplete or not properly packaged items.
Our Service Centres test for declared faults thoroughly, however, if they find the item to have no faults or intentional damage to the item, a $55 Inc GST service fee may be charged and the non-faulty item will be shipped back to you at your expense.
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